Questions?
We've got answers.
With more than ten years of helping clients through the toughest situations, you can rest assured that we have the solution to your problem.
What does BackSlash specialize in?
What does BackSlash specialize in?
BackSlash specializes in Web Development, Remote Support, Branding, and Design. We take an artisanal approach to digital support by creating a custom-tailored solution for all your digital and technological needs.
How much does a project cost with the BackSlash team?
How much does a project cost with the BackSlash team?
That's a really tough question to answer. A project can range widely, and there's a very good reason for the wide range — please, allow us a chance to explain:
Projects' prices are determined by the cost of material or equipment (if we have to purchase any), plus the cost of labor hours. Our hourly labor costs depend on the service, with some degree of leeway for our financially disadvantaged clients. Most clients work with us repeatedly across projects and disciplines, which usually results in a discount for bulk hours booked and Team Augmentation sprints.
In order to truly determine how much a project might cost, we'll need a little information on what the project requirements and limitations are. We always recommend contacting us to receive the most accurate information.
I need an estimate for the cost of a new website. How much could a new website run?
I need an estimate for the cost of a new website. How much could a new website run?
The price is variable, and there are a lot of factors that determine the price of a project. For best estimates, please contact us.
I'd really like to work with BackSlash, but I'm afraid my budget is too small for any digital agency. Is it possible you can work with me on a tight budget?
I'd really like to work with BackSlash, but I'm afraid my budget is too small for any digital agency. Is it possible you can work with me on a tight budget?
Yes, we can. We'll treat you with the same attention to detail we give our bigger clients and see what services fit within your budget. If you fit certain qualifications, we'll even work to see if we can reduce prices to better assist you.
We can't stress this enough — BackSlash is about empowering our customers to bring their ideas, business, and creations to the digital space hassle-free. We believe you deserve a voice, and will always fight to help you find it.
So, reach out to us, and don't be worried about your budget, we'll always treat you like family.
I have an idea for an app, does BackSlash handle MVP and prototype creation?
I have an idea for an app, does BackSlash handle MVP and prototype creation?
Absolutely. We can help you with every step of the webapp process: from choosing the app's focus, design, development, and even hosting.
What payment types are accepted?
What payment types are accepted?
Our customers are encouraged to use the payment option that best fits their needs. We accept all major credit cards, debit cards, checks, money orders, and even cash if you're local. We earnestly believe that every step of the process should be molded to fit your needs wherever possible.
Do you store my credit card information?
Do you store my credit card information?
We do not store your credit card information in our servers. We're very serious about your safety, protection, and security, so we work with Stripe to ensure your financial information is kept safe.
Can I refer a friend?
Can I refer a friend?
If you refer a friend, you are eligible for a bonus credited to your account. If you know someone interested in working with a digital agency, feel free to refer them to BackSlash, and ask us about our offers!
How are my projects delivered? How does hand-off work?
How are my projects delivered? How does hand-off work?
BackSlash will consult with you on your current workflow and establish a pattern that fits into your existing system so your new tech support and digital projects are integrated seamlessly into your routine. We do everything possible to keep you from having to learn a new system.
Does BackSlash only serve the USA?
Does BackSlash only serve the USA?
BackSlash is international. While our headquarters is based in the continental US, we work with agencies, communites, schools, and businesses from all over the world. With our fully distributed team, we’ve been fortunate enough to have a strong mix of background on staff to serve a good majority of clients natively without seeking external support — our team is even capable of handling Spanish projects natively without additional translation costs. Wherever you might be, if you have a digital need, BackSlash can help!